Updated May 2026

OpticalLab.ca respects the privacy of our customers and website users. This policy outlines how we collect, use, and protect personal information through our website and in the normal course of business.

By using our website or services, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.

Information We Collect
In order to process orders and provide customer support, we may collect information including:
 Business or clinic name
 Contact name
 Shipping and billing address
 Telephone number
 Email address
 Prescription information
 Lens measurements and fitting details
 Order history

Payment information submitted through our website may be processed by secure third-party payment providers. OpticalLens.com does not store full credit card information on its servers.

Website Information
Like most websites, certain information may be collected automatically when visiting our site, including:
 IP address
 Browser type
 Device information
 Pages visited
 Time spent on the site

This information is used to improve website performance, functionality, and customer experience. Our website may use cookies and similar technologies for website functionality and analytics purposes. Browser settings may be adjusted to disable cookies if preferred.

How Information Is Used
Information collected may be used for:
 Processing and shipping orders
 Customer service and technical support
 Warranty, remake, and return requests
 Account management and billing
 Product updates and service communication
 Improving website functionality and services

We only collect information necessary to operate our business and support our customers. Prescription related information is used solely for the purpose of fulfilling optical orders and providing related support services. Ordering accounts are responsible for obtaining any patient consents required for the disclosure of prescription related information to OpticalLab.ca for manufacturing and service purposes.

Sharing of Information
OpticalLab.ca does not sell customer or patient information.
Information may be shared with trusted third-party providers where necessary to operate our business,
including:
 Lens manufacturers and suppliers
 Shipping carriers
 Payment processors
 Website and IT service providers

Information may also be disclosed if required by law.

Marketing Communications
Customers who subscribe to marketing communications may occasionally receive emails regarding products, promotions, or service updates. You may unsubscribe from marketing emails at any time using the unsubscribe link included in the email or by contacting us directly.

Protection of Information
We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure. While we work to maintain secure systems and procedures, no method of electronic transmission, storage, or transmission over the Internet can be guaranteed to be completely secure.

Retention of Information
Personal information is retained only for as long as reasonably necessary to fulfill business, legal, accounting, regulatory, or warranty requirements.

Access to Information
Customers may request access to or correction of their personal information by contacting us directly.

Third-Party Websites
Our website may contain links to third-party websites. OpticalLab.ca is not responsible for the privacy practices or content of external websites.

Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page.

Contact Us
If you have questions regarding this Privacy Policy or how information is handled, please contact:

Privacy Officer
OpticalLab.ca
[email protected]